Interglobe IT Solutions, Project Manager

• Office of NYS Comptroller Thomas P. DiNapoli Project Manager

  • • Collaborated with KPMG to establish the System Change Management Committee (SCMC) as part of a formal portfolio intake process, facilitating the evaluation of business cases and recommending high-impact initiatives for approval by the Division Governance Board
  • Establishing Portfolio Governance at NYSLRS Post-System Redesign
  • • Led the end-to-end execution of NYSLRS’s first independently managed CYE project, coordinating 180+ tasks across 67 team members for successful generation and distribution of about 576,000+ 1099-Rs and FIRE files with $15.4+ Billion Gross Distribution and $1.4+ Billion Taxes Withheld.
  • NYSLRS CYE 2024 Project
  • Tools: PeopleSoft, PeopleTools, Microsoft Excel, Microsoft Project, Microsoft Teams, PHIRE, Mailstream Plus, Spectrum, IBM Rationale Team Concert, Oracle DB, MS Office
  • Skills: Portfolio Management, Governance, Risk Management, Issue Management, Project Management, Communications, Cross-Functional Collaboration, Conflict Resolution, Prioritization
  
  

• InvestingChannel, Product Manager

  • • Pioneered the development and successful implementation of the "IC Learn and Earn" loyalty program, achieving a 30% email open rate (up from 14%), a 37% increase in subscriber base, and a 53% revenue growth.
  • Revolutionizing Engagement: The Loyalty Program Loyalty program encourages user engagement, referrals, and learning while earning.
  • • Spearheaded the end-to-end design, development, and growth marketing of five financial newsletters at InvestingChannel, driving over 585K+ total subscribers through cross-platform campaigns, UX optimization, and advanced analytics tracking using Google Analytics, GTM, and Excel-based reporting.
  • Multi-Brand Newsletter Strategy and Performance Optimization at InvestingChannel
  • • Enhanced email deliverability and campaign effectiveness by improving domain and IP reputation, optimizing ad serving with segmentation, and streamlining data management for compliance and targeting precision.
  • Tools: Salesforce, Jira, Confluence, Google Ad Manager, Google Analytics, Google Tag Manager, Google Ad Sense, DoubleClick for Publishers, DSP, SSP, Javascript, HTML, CSS, Postup, Wordpress, Figma, Canva, Redshift, AWS, NeverBouce, Zerobounce, Google PostMaster, SNDS, Excel, Opt-intelligence
  • Skills: Product Management, Product Marketing, Campaign Management, Communications, Project Management, Email Marketing, Data Analysis, Testing, User Experience, Cross-Functional Collaboration Portfolio Management, Prioritization

Quantum Phinance, Senior Project Manager

• Successfully deployed 100+ automation products resulting in a remarkable reduction of more than 95% in man-hours.
• Led the analysis, design, development, and implementation of complex business processes, systems, and software applications for Financial Clients mentioned below.
• Designed and delivered comprehensive onboarding and training sessions for new hires on Quantum Phinance’s proprietary cloud-based automation platform, Sheetkraft, covering topics such as Excel-based logic development, SQL/database querying, XML/JSON structures, SMTP configurations, IAM protocols, user experience best practices, and formal documentation standards including BRDs, FSDs, flowcharts, and use cases.
• Conducted technical and behavioral interviews to evaluate Business Analyst candidates, assessing proficiency in requirements gathering, logical reasoning, and stakeholder communication.

Tools: Python, Excel, Sheetkraft, t-SQL, PostgreSQL, mySQL, Oracle DB, Finnacle, Applets, Windows Servers, IIS, Firewall, Security, Jira, Confluence, HTML, CSS, SMPT, FTP, XML, JSON
Skills: Product Management, Architecture Design, Automation Solution, Communications, Project Management, Data Analysis, Testing, User Experience, Training, Cross-Functional Collaboration

• Axis Bank, Senior Project Manager

  Spearheaded the development and implementation of multiple operational improvement processes, encompassing tasks such as managing loan cases, monitoring customer accounts, upholding ethical standards, reconciling invoices, and conducting investigations into fraudulent ATM transactions and pan-India ATM Reconciliation, resulting in the successful deployment of 59 streamlined processes that reduced overall operational time from 3 months to 8 hours.
  Guarding Against ATM Fraud: Implementing Axis Bank's Innovative Solution In the realm of modern banking, convenience and accessibility are key. Automated Teller Machines (ATMs) have revolutionized the way people access cash. However, with convenience comes the risk of misuse and fraud.
  Empowering Axis Bank: HRMS Financial Power Access Developed a powerful tool developed to assign financial powers hierarchically, from Branch Heads to the Chief Executive Officer (CEO).
  The Implementation of Monitoring and Auditing of Ethical Banking Practices
  The Network PO Recon Solution at Axis Bank Enhancing of efficiency by reconciling invoices in Automation, streamlining vendor payments, and providing valuable insights to the Procurement Team.
  Proactive Adjustments Implemented for Axis Bank Discover how Axis Bank transformed its operations with Proactive Adjustments, a solution designed to handle excess payments, write-offs, settlements, and loan aging, from deployment to database building.




• Benow, Project Manager

  Optimized settlement payment processes by introducing reconciliation techniques, implementing velocity checks to detect and prevent fraudulent transactions, and establishing various MIS reports. This resulted in an enhanced settlement frequency, shifting from every 2 days to twice daily through automation deployment, and significantly reducing total man-hours from one week to a mere 40 minutes.
  Empowering Secure Transactions: Benow's Fraud Transactions Identification Developed a product to identify the fraudulent online transactions and merchants through velocity checks




• PayU, Junior Project Manager

  Executed diverse processes, encompassing Chatbot conversation analysis, reconciliation, and settlement for merchants in collaboration between Citrus and PayU, in addition to managing funds for the newly launched Lazypay product, resulting in significant improvements to their payment gateway platform. This effort also involved the successful deployment of 16 automation products, slashing the required man-hours from 8 weeks to a mere 1 hour.
  PayU Same-Day Settlements: Revolutionizing Payment Processing Developed the automation of reconciliation, and settlement process for Payment Gateways for seamless and error free same-day-settlements

ParasCadd, Business Analyst

• As a Business Analyst at ParasCadd, my scope of work involved collaborating with clients in the oil and gas industry to ensure adherence to industry standards and regulations. I managed materials and inventory through the company's software, MTOman, and made design corrections and spool markings using Spoolman/ERMAN. I analyzed software functionalities and documented errors to relay to developers, considering feasibility of changes.